FAQs
Shipping and Delivery
Q: What are your shipping policies?
A:Flat Rate Shipping: $5 for Orders Under $50
At Dazzling Vicky, we strive to make your shopping experience as smooth and affordable as possible. For orders under $50, customers are responsible for a low flat shipping fee of $5. For orders over $50, enjoy free shipping on us!
Handcrafted with Care:
Each Dazzling Vicky product is meticulously handcrafted, making every item uniquely yours. We take pride in the attention to detail that goes into every candle, ensuring it’s not just another product but a one-of-a-kind creation.
Processing Time:
After placing your order, our artisans will carefully craft your items. This process typically takes 2-5 business days. Given the handcrafted nature of our products, this time allows us to ensure that each candle meets our exacting standards.
Shipping Time:
Once shipped, your order will typically be delivered within the following timeframes:
- United States: Typically delivered within 4-8 business days after dispatch.
- International Shipping: For countries like Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and others, delivery typically takes 5-9 business days after dispatch.
Please note: These delivery times are estimates and can vary based on factors beyond our control. We strive to meet these timelines, but occasional delays may occur.
For other countries not listed, please contact us at shine@dazzlingvicky.com for specific shipping options.
Q: Can I order candles if I'm outside the listed shipping countries?
A: Yes, if your country is not listed, please contact us directly to discuss shipping possibilities. We strive to accommodate international customers wherever possible.
Payment Options: Why Only PayPal?
Q: Why can I only pay using PayPal?
A: We currently accept payments exclusively through PayPal to ensure all transactions are processed quickly and securely. PayPal is a widely recognized payment platform that supports various methods, including credit and debit cards. It allows us to provide you with a safe shopping experience and ensures that your orders are processed efficiently. We plan to expand our payment options in the future to accommodate more preferences. Thank you for your understanding and support!
Candle Care and Use
Q: How should I care for my candles?
A: To ensure the best performance of your candles, trim the wick to ¼ inch before each burn. Allow the wax to melt across the entire surface on the initial burn to prevent tunneling, and never burn for more than 4 hours at a time. Store your candles in a cool, dry place away from direct sunlight.
Safety Guidelines
Q: What safety practices should I follow while using candles?
A: Always keep burning candles within sight and away from flammable objects. Children and pets should not be left unattended near candles. Extinguish all candles when leaving a room or before going to sleep. Ensure candles are placed on stable, heat-resistant surfaces.
Product Information
Q: What are the ingredients of your candles?
A: Our candles are made from 100% plant-based wax blended with pure essential oils for a clean and lasting burn. We meticulously pour each candle into reusable ceramic jars that not only underscore our commitment to sustainability but also add a touch of elegance to your decor.