Politique de remboursement

If you are not satisfied with your purchase, you may request a return or exchange within thirty (30) days of receiving your item, provided the item is in its original condition, unused, and in its original packaging. Please note that we do not accept returns of used products unless there is a manufacturing defect.

Return Process:

1. To initiate a return, please contact us at shine@dazzlingvicky.com. Provide your order number, reason for the return, and any relevant photos if applicable.
2. Once your return is approved, we will provide you with instructions on how to return the item. Please note that all return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
3. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and correct it as necessary.

Exceptions / Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please get in touch with us.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return and inform you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Contact Information: You can always contact us for any return-related questions at shine@dazzlingvicky.com.